Why Choose American DataBank
If someone asked you what separated your company or institution from other businesses or schools, you wouldn’t shrug your shoulders. Other schools likely don’t have the same combination of faculty, alumni, breakthroughs or rich history. And if you’re running a business, your competitors likely do not have the same relationships, employees, values, or track record.
So how does American DataBank differentiate itself from the competition?
We raise the bar in our industry by providing exceptional customer service, innovative technology, and a proven compliance management strategy.
Better ServiceInnovative Technology means nothing without a helpful, knowledgeable customer support team. American DataBank provides one-of-a-kind customer service, and we have the customer satifaction rating to prove it!
One of our company values that makes up the ADB Way is being Customer Driven. We want to make our customers feel like they have a real ally who is invested in their success. We strive to build long-term relationships by exceeding your expectations, and doing it with a human touch, while looking out for your best interests. One of the ways we look out for your best interests, and try to go the extra mile, is through our review process. It’s an added step that protects you, while bringing you the most up-to-date and accurate information. And we provide you with this service at no charge. It’s a reason why another one of our core company values that make up the ADB Way is Altruism.
You want to know that you’re a priority, and that your needs are important, and at American DataBank, we offer you the service you deserve. We’ll respond to your requests and inquiries, and follow-up with you to make sure you’re satisfied and that any issues you may have are resolved efficiently.
We provide you with live US-based support, which we believe makes a big difference in the results we bring you. Our in-house client support team is made up of members with more than five years of experience on average. We know how to take care of our clients. ADB is not a publicly traded company, so we work for you – not shareholders or an equity fund.
We have expanded support hours for client coverage six days a week. Feel free to give us a call Monday-Friday from 7am-6pm MT or Saturday 8am-5pm MT.
Have a look at what some of our customers and clients have to say about us:
I may not say it enough, but “YOU GUYS ROCK!”
I wanted to thank you for your wonderful customer service as well as your response expediency that you exhibit with our issues. You are always prompt, professional, extremely helpful, and are always a pleasure to work with. It is greatly appreciated.
You have been so great to work with!
Better TechnologyADB has its very own in-house IT development team. We've developed our cutting-edge services for extreme flexibility so we can tailor our solutions to the unique specifications of each individual client. Not only is our technology innovative, but responsive to client needs.
OUR COMMITMENT TO PRIVACY & SECURITY
American DataBank understands the importance of protecting consumer information. We’ve implemented both internal and external policies and procedures to ensure information security and to safeguard personal information.
Information security and protection begins with our own personnel. American DataBank rigorously screens all personnel working for the company to ensure we have individuals that are not only qualified, but who do not have harmful intentions.
Our IT personnel continuously monitor our systems and the latest in technology is in place to protect the consumer information we are entrusted with.
- NAPBS Accredited
- HIPAA Certified by Third Party Audit
- PCI – DSS Compliance by Wells Fargo Bank
- FCRA Compliant
- ISO 9001:2000 Certified Data Center
- ISO 27002 Certified Data Center
- 256-Bit Double SSL and Double Firewall
- Redundancy Server and Real Time Backup
- Disaster Recovery Plan
- Redundancy Power Supply
- 24/7 Proactive Intrusion Monitoring System
- Secure Building with Security Guard and Video Monitoring
- Secure Office by Pass Code Entry and Video Monitoring
- Security Policy and Disaster Recovery Plan
- Errors & Omissions Insurance
American DataBank is not only a background screening company, we’re a technology-based compliance company. Unlike the competition, we have our own in-house IT development team. As a result, we offer flexibility and unique customization that is unmatched in our industry. And through our investments in technology, we’ve created a solution to your compliance issues that we call Complio.
Complio is a user-friendly yet multifaceted and versatile system. As compliance and immunization requirements change throughout your organization’s lifetime, Complio will accommodate your evolving needs.
Our custom rules engine will provide a systematic compliance algorithm that is unmatched and can manage even the most complex compliance policies. Together, with the personal review by our team, we deliver the most reliable compliance software and partners on the market.
Complio is a reflection of one of our values that make up the ADB Way, which is Kaizen, or improvement. Complio is constantly improving, due to the fact that we have our own in-house IT team: something you’d be hard-pressed to find in most companies in the industry. So you can rest assured that our Complio platform will continue to grow with your organization.
ComplianceBetter compliance management means direct source reporting, quality control, and the highest level of Security and Data Protection. American DataBank retains our own in-house legal counsel. We are FCRA and HIPAA compliant, and an NAPBS accredited background screening provider.
Maintaining compliance with Federal agencies and regulations that govern consumer reporting agencies (CRAs) can be a complex task, not to mention the ever-changing State laws regarding background checks. With all of the changes that occur with regards to fair hiring practices, it is important to stay up to date on policies and procedures for background checks and adverse action.
Legal compliance in the background screening industry is critical. Failure to comply can lead to lawsuits and potential judgments against employers. Retaining our own counsel allows us to stay ahead of any trends in employment law. It allows us to spot potential issues before they arise. An additional benefit of our in-house counsel is the ability to keep our clients apprised of any legal changes that will affect their hiring process.
The FCRA (Fair Credit Reporting Act), and legal trends and practices under the FCRA and HIPAA are constantly evolving. There are countless class action lawsuits by FCRA plaintiff attorneys and HIPAA enforcement actions from the the US Department of Health & Human Services Office for Civil Rights every year. In this environment, American DataBank, through its in-house legal counsel has stayed at the forefront of emerging trends and practices to keep your business and institution safe. We believe you’d agree that the cost of building a relationship with trusted experts in the background screening and compliance industry pales in comparison to the potential cost of a legal disaster.
We understand how complicated background screening and compliance can be, and we aim to make it as simple as possible for our clients that use our services. We digest the ever-changing information that can come at you in this industry, and inform you of what you need to know, while taking as much work off of your hands as we possibly can.
The FCRA (Fair Credit Reporting Act) was designed to protect consumers from inaccurate information in their credit reports, and the law has resulted in countless lawsuits for agencies that report out consumer information. American DataBank saves you time while saving you pain, by tracking recently published cases to avoid legal issues that could damage your business.
HIPAA (The Health Insurance Portability and Accountability Act) was created partly to keep the health information of individuals private. And violations of HIPAA can cause a nightmare for your organization, despite how unintended your actions may have been. American DataBank closely tracks and monitors federal court decisions enforced by the US Department of Health & Human Services Office for Civil Rights, to ensure that we’re aware of any changes in HIPAA law that may affect your organization.
The National Association of Professional Background Screeners is the country’s largest and most recognized trade association for the background screening industry. Accreditation from the NAPBS demonstrates that a background sceener meets the highest standard of professionalism and FCRA compliance in the industry, and only 10% of companies in the industry have met the requirements necessary to reach this distinction. ADB is both a founding and accredited member of the NAPBS. American DataBank has achieved the highest level of accreditation offered by the NAPBS, and is compliant with all necessary privacy and security regulations and procedures, to prevent potential disasters that other companies may overlook.
PCI-DSS (The Payment Card Industry Data Security Standard) is a standard used by companies that handle credit and debit cards to ensure the security of those giving payment card information to another party. In order to ensure your privacy and security, ADB complies with all PCI DSS data security requirements for credit card transactions.
Errors & Omissions Insurance
We maintain high levels of Errors & Omissions insurance to ensure the protection of your interests and the services you receive from American DataBank.
One of the core values of American DataBank is Kaizen, or Improvement. Our aim is to constantly get better, and to better serve your needs. We improve every day, in a variety of ways:
– Through continuous in-house training of staff, we keep our employees aware of changing laws and practices to stay consistent with the laws being enforced, and keep our clients safe in this constantly evolving industry.
– Through continuous organizational learning, by attending NAPBS workshops and webinars, so that we know about changes as they occur. This ensures our clients, and our organization, is never stuck in the past, or left vulnerable.
– Through our regular newsletter which educates the public and our customers on the state of our industry, and keeps them abreast of any important changes or news they may not be following on their own. We track the industry, so that you don’t have to, and we keep you informed.
– Through company-wide audits that ensure we’re meeting the standards that you expect from American DataBank, and that we expect from ourselves.